Terms & Conditions

Delivery 

We can deliver to any address Australia-wide, including PO Boxes and Parcel Lockers. 

During checkout we will estimate delivery cost for you, based on your location and parcel's weight/dimensions. Also Estimate Time of Arrival (ETA) will be informed. Delivery cost is calculated on Shopping Cart page.

Signature required - a signature and name will always be captured and the parcel will be taken to a nearby Post Office if no one is at home to sign for it.

If the parcel returns to us because of the wrong address informed by the customer or because the delivery was refused or didn't collect from the Post Office, a restocking fee of 15% will be charged on returned items or a re-delivery fee plus a return fee will be charged. 

Please sign up to the MyPost tool auspost.com.au/mypost if you need to redirect your parcel.

Authority to Leave (ATL)

Authority To Leave can be requested by receiver. In this case, if nobody is at home, the parcel will be left in a safe place and a picture will be taken where the parcel was left.

Pick Up 

We apologise, we don't offer a pickup service.

We ensure that you receive your order quickly by limiting its delivery mechanisms. Offering a pickup service would impact on the existing streamlined logistics process and slow down delivery time for all customers.

Returns Policy

You may return new, unopened items within 7 days of delivery. We'll process replacement or return immediately if it is a result of our error (you received an incorrect or defective item). We'll also pay the shipping costs under these conditions.

Please note that all product(s) are fully checked and tested before dispatch, but in the unlikely event of faulty or damaged product(s) please return it to us within 7 days of delivery. We will happily repair or send you a replacement product. If the product is not found to be faulty, we are happy to re-ship the item(s) back to you and you may be liable to pay the postage costs, otherwise they will be destroyed after 30 days. Due to false promises to return goods to us in the past we regret that we are unable to send replacements until the faulty product has been returned to us.

A restocking fee of 15% will be charged on returned items, unless incorrect or defective. Replacements are also exempt from restocking fee. After 7 days of delivery, replacements or returns will not be accepted.

If the parcel returns to us because of the wrong address informed by the customer or because the delivery was refused or didn't collect from the Post Office, a restocking fee of 15% will be charged on returned items or a re-delivery fee will be charged.

Price items can be refunded or issued a credit note.

Please note that, for hygiene reasons, some products cannot be returned unless faulty. Please refer to product description.

In the case of refund you should expect to receive it within fifteen days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days).

If you need to return an item, simply login to your account, view the order using the "Orders" link under the My Account menu and click the Return Item(s) button. Please DO NOT return your items before your request is accepted. We'll notify you the status of your request. We will also notify you via email of your refund or credit note once we've received and processed the returned item.

Cancellation Policy

All orders are automatically processed and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be cancelled sometimes, we are unable to do it free of charge. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, a 15% cancellation fee will be charged.

If you cancel your order AFTER it has been shipped, the cancellation will have to be treated as a return - please refer to our return request page.

If the parcel returns to us because of the wrong address informed by the customer or because the delivery was refused or didn't collect from the Post Office, a restocking fee of 15% will be charged on returned items and a re-delivery fee will be charged.

If you need to redirect your parcel to another address, please sign up to the MyPost tool auspost.com.au/mypost 

Payment Options

Pay using your preferred credit card, debit card or PayPal. You can also pay by bank deposit. All our prices already include GST.

PLEASE NOTE: By choosing bank deposit, product(s) will be dispatched immediately after funds are cleared. To accelerate your payment process, please send your payment receipt to sales@splitboxes.com.au, referring your ORDER NUMBER.

If you are an existing 14 day account holder with us, please choose the "14 Day Account Holder" option at Checkout and we will send invoice with your products to be paid within 14 days of the invoice date. 

14 Day Credit Account - Customers in MELBOURNE ONLY.

If you are intending to purchase from us on regular basis, we encourage you to open a 14 day credit account. Please Download Credit Application Form and send it to sales@splitboxes.com.au

The customer's credit worthiness maybe determined by a series of credit checks should that be deemed necessary and it is solely the decision of Splitboxes Australia Pty Ltd as to whether the customer is deemed credit worthy.

Payment terms for all accounts are strictly 14 days from date of invoice.

Privacy

Any information we receive from you will never leave our private and secure servers. We will not disclose any identifying personal information to third parties. All passwords you use on our website are stored encrypted and cannot be read by anyone, not even by us.

We use the most advanced data protection technologies to keep your data private and secure.